Frequently Asked Questions

Everything you need to know about your Gen Mobile experience.

What kind of warranty comes with my device?

All Gen Mobile electronics come with a standard 12-month manufacturer warranty covering hardware defects. Extended protection plans are also available at checkout for accidental damage.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express 2-day shipping for urgent orders placed before 2:00 PM EST.

What is your return policy for mobile phones?

We offer a 30-day money-back guarantee. Devices must be returned in their original packaging with all accessories included and no signs of physical damage.

Are the smartphones sold on Gen Mobile unlocked?

Yes, all smartphones sold on our platform are factory unlocked and compatible with most major GSM and CDMA carriers worldwide.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to our real-time tracking portal.